Have you ever had an annoying customer experience? Are you annoying your customers? During a recent #ICMIchat, we asked participants to share their biggest customer service pet peeves. Some of the answers might surprise you. Join us for this fast-paced, fun, and practical webinar. We’ll reveal a list of the top ten ways call centers […]

Have you ever had an annoying customer experience? Are you annoying your customers? During a recent #ICMIchat, we asked participants to share their biggest customer service pet peeves. Some of the answers might surprise you. Join us for this fast-paced, fun, and practical webinar. We’ll reveal a list of the top ten ways call centers […]

Hands-on webinar series

Hands-on webinar series

How fast is fast enough? Contact centers are being pressed to respond to customers faster than ever before via email and a growing list of written channels including live chat, social media, and SMS. But fast replies aren’t always good replies, right? Join customer service writing expert Leslie O’Flahavan and service culture fanatic Jeff Toister […]