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  • WEBINAR: How to Write Like a Human in an Age of Speed

    Online , United States

    How fast is fast enough? Contact centers are being pressed to respond to customers faster than ever before via email and a growing list of written channels including live chat, social media, and SMS. But fast replies aren’t always good replies, right? Join customer service writing expert Leslie O’Flahavan and service culture fanatic Jeff Toister […]

  • WEBINAR: How to Write Like a Human in an Age of Speed

    Online , United States

    How fast is fast enough? Contact centers are being pressed to respond to customers faster than ever before via email and a growing list of written channels including live chat, social media, and SMS. But fast replies aren’t always good replies, right? Join customer service writing expert Leslie O’Flahavan and service culture fanatic Jeff Toister […]