I'll be co-presenting with Vicki Benoit, Air Canada's Director of Customer.   In this session, Vicki Benoit of Air Canada will provide a case study that describes the "AC Talks" project it completed in 2016, with the support of Leslie O’Flahavan of E-WRITE. The AC Talks project broke down silos at Air […]

      I'll be co-presenting with Vicki Benoit, Air Canada's Director of Customer.   In this session, Vicki Benoit of Air Canada will provide a case study that describes the "AC Talks" project it completed in 2016, with the support of Leslie O’Flahavan of E-WRITE. The AC Talks project broke down silos at Air […]

Hands-on email writing workshop for customer care leaders

Hands-on email writing workshop for customer care leaders

Hands-on email writing workshop for customer care leaders