Your contact center needs agents who can write excellent email, chat, social media, and text to customers. However, many of your agents began their work life talking to customers on the phone, and some of them don’t have the strongest writing skills. In this workshop, you’ll learn how to give agents written and verbal feedback that will help them improve their writing skills. In addition, you’ll receive guidance on how to change your chat, email, and social QA forms so they can function as coaching tools.

REGISTER HERE: http://www.icmi.com/Contact-Center-Demo-Conference