by Leslie O'Flahavan | Oct 29, 2019 | Customer Service Writing, Featured, Writing Matters Blog
I admit it. I hate the term “soft skills” and want everyone to stop using it. Right now. It’s vague, it’s dismissive, and it pits “soft” skills against “hard” ones when we know support professionals need both kinds of skills to do their increasingly complicated jobs...
by Leslie O'Flahavan | Oct 23, 2019 | Uncategorized
Three Steps to Selecting ICD-10 Codes Accurately Three things to remember when choosing a code without a diagnosis 5 Steps to Use Social Media to Benefit the Profession Healthcare news headlines: Clinician Today PAEA Government Relations headlines and Public Health...
by Leslie O'Flahavan | Aug 19, 2019 | Uncategorized
500px Terms of Service The Plain Writing Act of 2010 Center for Plain Language Plainlanguage.gov Plain Language Summit – Sept 5, 2019 MSHA 24-hour New Miner Class Part 48 – Pottsville Chapter Federal Plain Language Guidelines From the Plain Language Guidelines:...
by Leslie O'Flahavan | Jul 11, 2019 | Uncategorized
E-WRITE_Handouts_Consistent-Communication-Omnichannel-World_Support-Driven_11July2019 E-WRITE_Handouts_How-to-Hire-Agents-Who-Have-Great-Writing-Skills_SupportDriven_Expo_11July2019 ...
by Leslie O'Flahavan | Jun 26, 2019 | Featured, Writing Matters Blog
Is your company or government agency using a tone of voice that connects with customers online, or is it using a stale, bureaucratic voice that repels them and breeds distrust or confusion? In this recorded webinar, I cover what brand voice is and how it’s governed. I...
by Leslie O'Flahavan | Jun 19, 2019 | Uncategorized
Module 2 OP-ED: College used to be about personal growth. Now, it’s just career prep Build a Success-Friendly Campus Module 3 NIH Research Matters Engineered phages treat drug-resistant infection Arizona Rural Hospital Facilities and Market Study A survey of U.S....
by Leslie O'Flahavan | Jun 5, 2019 | Uncategorized
NIH Research Matters – http://www.nih.gov/researchmatters/index.htm “Eating Highly Processed Foods …” https://www.nih.gov/news-events/nih-research-matters/eating-highly-processed-foods-linked-weight-gain Arizona Rural Hospital Facilities and...
by Leslie O'Flahavan | Mar 7, 2019 | Featured, Writing Matters Blog
You know that scene in the heist movie? The one that comes right after the criminals rob the bank but right before the cops bust in? When the ringleader says, “We’ve got to get our stories straight or we’re all going to jail for a long, long time…” Aside from...
by Leslie O'Flahavan | Feb 18, 2019 | Uncategorized
7 Presentation Inspiration Ideas Images. Use lots of images of people. KPMG’s “2018 Global CEO Outlook” Storytelling. KPMG’s “Global Construction Survey 2016” Clean, bare slides; no corporate PPT template. Deloitte United States:...
by Leslie O'Flahavan | Feb 7, 2019 | Uncategorized
Social Media Style Guide examples MailChimp VoiceandTone.com: Press Release guidelines MailChimp: Writing for Social Media Society of Women Engineers: Social Media Style Guide World Health Organization: the Social Media section of the Framework for Effective...
