5 events found.
Why Your Contact Center Should Use a Human + ChatGPT Approach to Writing Customer Responses: SOCAP Symposium
Grand Hyatt Tampa BayIt’s not “either.” It’s “both.” Your contact center should be using both human CSRs and AI writing tools like ChatGPT to compose emails, KB articles, and social media responses. Let’s be honest. Some CSRs are poor or unwilling writers. And ChatGPT can’t empathize authentically, and sometimes it gives bad info. You need both humans and […]
Reader-Focused Writing at BLS – Part 1
Online , United StatesCustomized, five-part virtual writing workshop
Reader-Focused Writing at BLS – Part 2
Online , United StatesCustomized, five-part virtual writing workshop
Reader-Focused Writing at BLS – Part 3
Online , United StatesCustomized, five-part virtual writing workshop
Reader-Focused Writing at Duratherm Fluids – Part 3
Online , United StatesCustomized, three-part virtual writing workshop
