Have you ever had an annoying customer experience? Are you annoying your customers? During a recent #ICMIchat, we asked participants to share their biggest customer service pet peeves. Some of the answers might surprise you. Join us for this fast-paced, fun, and practical webinar. We’ll reveal a list of the top ten ways call centers exasperate their customers, and also offer up tips for breaking the bad habits.

In this webinar, you will learn:

• The top ten ways call centers frustrate customers
• How to avoid committing common customer service failures
• How to deliver more seamless and satisfying agent and customer experience

Join us for an interactive and informative hour, complete with live audience Q&A. Come ready to take notes and ask questions!