It can be paralyzing to reply to a one-star rating or negative online review. After all, the disappointed consumer AND prospective consumers will be reading your response.

But if your CX organization is committed to responding promptly and honestly to customers wherever they are, writing the right response to a harsh review is critical.

On Wednesday, August 25, 2021 at 3 pm Eastern, please join me and webinar host SOCAP and learn how to effectively write to your most disappointed, attention-seeking and angriest customers – the ones who write negative reviews.

Register now: This webinar is free for SOCAP members and $25 for non-members.

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Photo by Bogomil Mihaylov on Unsplash