SOCAP International
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Webinar: Five Email Bad Habits That Make People Dislike You – SOCAP
SOCAPRegister now for the March 20 webinar. “Don’t judge a book by its cover” is a pretty common saying, especially beloved by parents and teachers. But “Don’t judge your colleagues by their email habits” isn’t a common saying because it would be impossible to do. We DO judge our colleagues by their email habits. These […]
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Webinar: Five Email Bad Habits That Make People Dislike You – SOCAP
SOCAPRegister now for the March 20 webinar. “Don’t judge a book by its cover” is a pretty common saying, especially beloved by parents and teachers. But “Don’t judge your colleagues by their email habits” isn’t a common saying because it would be impossible to do. We DO judge our colleagues by their email habits. These […]
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No More “Nonpologies” – Learn to Apologize to Customers Like You Mean It: SOCAP Professional Development Forum
Hyatt Regency Baltimore 300 Light Street Baltimore, MD 21202 300 Light Street, Baltimore, MD, United StatesAs customer service professionals, we do our best to answer customers’ questions and solve their problems. But sometimes we simply can’t help or we have caused or contributed to their issues. That’s when a sincere apology is required. Too often, however, we rely on insincere, tired, trite phrases like “We regret any inconvenience this may […]
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No More “Nonpologies” – Learn to Apologize to Customers Like You Mean It: SOCAP Professional Development Forum
Hyatt Regency Baltimore 300 Light Street Baltimore, MD 21202 300 Light Street, Baltimore, MD, United StatesAs customer service professionals, we do our best to answer customers’ questions and solve their problems. But sometimes we simply can’t help or we have caused or contributed to their issues. That’s when a sincere apology is required. Too often, however, we rely on insincere, tired, trite phrases like “We regret any inconvenience this may […]
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Is Your Email Scorecard Making Agent’s Writing Worse? – SOCAP Quality Monitoring Workshop
Loews Chicago O'Hare Hotel 5300 North River Road, Rosemont, ILI'm presenting a workshop as part of SOCAP's two-day Quality Monitoring workshop in Chicago. My June 14 session is "Quality Tools Without Technology - Could Your Email Scorecard Be Making Agent's Writing Worse?"
