Last month, customer service expert Jeff Toister and I co-presented the webinar, “How to Write Like a Human in an Age of Speed.”

• Jeff reported the results of his survey, “How Fast Should a Business Respond to an Email?” Did you know that 44% of consumers want an email response in four hours or less?!
• I offered 10 tips on how to respond to emails really quickly without sounding like a robot. I grouped my tips into five categories: People, Knowledge, Workflow, Tools, and Automation.

I think you’ll enjoy this webinar recording. Watch it yourself, or share it with your team of customer service writers. And if you have any tips for writing better-faster emails, let me know!