Well, as a somewhat finicky lover of fine writing, this pains me a bit, but I have to say that the live chat I had today with Norton customer support delivered the goods. I needed help. I wanted to cancel my automatic renewal plan and get a refund for a recent payment.

Start time: 9:56

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You are now chatting with Brooke.
Brooke: Welcome to Norton Support. I thank you for your patience and am sorry that you had to wait to connect to us. You are chatting with Brooke Stanley, and it is my pleasure to help you today. Are we okay to continue?
LESLIE: Hello – I am requesting a refund of $74.19 for order AP123456789 – an auto renewal of Norton, which I no longer need because I don’t use a PC
Brooke: Leslie, thank you for the details. I may need 2 minutes to check this transaction. I humbly request your patience. I will right back with the Details.
LESLIE: Thank you.
Brooke: Welcome.
LESLIE: Are you there? (10:04)
Brooke: Almost done with the refund. Leslie, I am just waiting for the Result.
LESLIE: Thank you for the update and for the refund!
Brooke: My pleasure, Leslie I have proceeded the Refund in FULL.
Brooke: The money will be refunded in 2 to 3 working days and be reflected on your account in the next billing cycle or within 10 days depending on your bank.
Brooke: I have ensured you do not get charged again too.
LESLIE: Thank you very much for your help.
LESLIE: Could you send me a transcript of this chat?
Brooke: Welcome Leslie.
Brooke: I am sorry I not can email a Transcript. But you do get a Email for the Refund with the details
LESLIE: OK. Thanks anyway.
Brooke: Additionally you can copy this chat script to a Note Pad and save it.
Brooke: Welcome and thank you for your patience Leslie.
Brooke: Thank you for contacting Norton Support You have a Great Day!

End time: 10:09