The #FreeToHelp movement engages frontline employees to "think and act like the owner," to make the same type of customer-centric choices business owners make. In this session, you'll discover how the most progressive and successful customer service organizations are using #FreeToHelp, and how you can adopt these practices to revolutionize your contact center's quality and […]

The #FreeToHelp movement engages frontline employees to "think and act like the owner," to make the same type of customer-centric choices business owners make. In this session, you'll discover how the most progressive and successful customer service organizations are using #FreeToHelp, and how you can adopt these practices to revolutionize your contact center's quality and […]

Your contact center needs agents who can write excellent email, chat, social media, and text to customers. However, many of your agents began their work life talking to customers on the phone, and some of them don't have the strongest writing skills. In this workshop, you'll learn how to give agents written and verbal feedback […]

Your contact center needs agents who can write excellent email, chat, social media, and text to customers. However, many of your agents began their work life talking to customers on the phone, and some of them don't have the strongest writing skills. In this workshop, you'll learn how to give agents written and verbal feedback […]