Register for my free webinar on January 27, 2022: "10 Crushing Business Writing Mistakes & How to Avoid Them," hosted by the American Society for Quality's Audit Division. Yes, to err is human, but to err in writing is embarrassing! Learn to catch your bloopers before they hurt your career.😳

Live chat could be the best channel we have for delivering support. It’s popular with customers of all ages, it allows agents to serve multiple customers at once, and it works well on a mobile device. But overall, the quality of live chat still isn't as good as it could be. Poorly written live chats […]

  Customized, two-part virtual writing course: How and why to put the main point at the beginning of your emails How to write a useful subject line Why you must use an engaging tone to build rapport How to provide context when you forward an email or include someone new When and how to use […]

The job market is tight, and you can’t afford to let a qualified applicant for a customer service job slip away without making an offer. But you can’t afford to hire someone and discover after they’re writing to customers that they don’t have basic grammar skills or they lack willingness to freetext within a template. […]

  Customized, two-part virtual writing course: How and why to put the main point at the beginning of your emails How to write a useful subject line Why you must use an engaging tone to build rapport How to provide context when you forward an email or include someone new When and how to use […]