Customized, two-part virtual writing course: How and why to put the main point at the beginning of your emails How to write a useful subject line Why you must use an engaging tone to build rapport How to provide context when you forward an email or include someone new When and how to use […]

    Customized, four-part virtual Masterclass: Session 1 on Nov 17: Reading analytically to understand the specifics and the intent of the complaint Session 2 on Nov 24: Writing concise responses to complex complaints Session 3 on Dec 8: Strategies for answering difficult questions Session 4 on Dec 15: Responding to highly emotional customers

    Customized, four-part virtual Masterclass: Session 1 on Nov 17: Reading analytically to understand the specifics and the intent of the complaint Session 2 on Nov 24: Writing concise responses to complex complaints Session 3 on Dec 8: Strategies for answering difficult questions Session 4 on Dec 15: Responding to highly emotional customers

Customized, virtual, two-day training

You want your emails and grant reports to be clear, understandable, and easy to read, even when you’re writing about sensitive issues or complex scientific topics. But making your writing easy to read can be hard. How do you write concisely without sacrificing important detail? How do you write accurately without using jargon? How do […]