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Social Media for Utilities Conference: Hands-on Writing Practice (4)
Online , United StatesRegister now for this four-session Social Media for Utilities virtual conference. I'm proud to be a speaker for this event, and I hope you'll join me and all the other social media professionals on the agenda. The COVID-19 situation has changed EVERYTHING for EVERYBODY. Utility social media managers have been asked to pivot […]
How to Write Internal Communications That Have “Axios Flair” – Washington Metropolitan Area Transit Authority
Online , United StatesCustomized, virtual 90-minute writing workshop
Social Media for Utilities Conference: Hands-on Writing Practice (3)
Online , United StatesRegister now for this four-session Social Media for Utilities virtual conference. I'm proud to be a speaker for this event, and I hope you'll join me and all the other social media professionals on the agenda. The COVID-19 situation has changed EVERYTHING for EVERYBODY. Utility social media managers have been asked to pivot […]
Social Media for Utilities Conference: Hands-on Writing Practice (2)
Online , United StatesRegister now for this four-session Social Media for Utilities virtual conference. I'm proud to be a speaker for this event, and I hope you'll join me and all the other social media professionals on the agenda. The COVID-19 situation has changed EVERYTHING for EVERYBODY. Utility social media managers have been asked to pivot […]
Conference session: How TriMet Added Agents, Hours, and Channels Without Sacrificing Service Quality – Contact Center Expo
Online , United StatesIn just one year, TriMet (Portland, Oregon's largest transit agency) scaled its eight-person, Monday-Friday phone-based support team to a 20-person, 24x7 omnichannel powerhouse. Under Jon Bell's leadership, the customer care team added social media and SMS channels and rolled out support for Hop Fastpass, the first-ever fare card to be used in Apple's wallet. With […]
