On September 30 at 11 am Eastern, join me, Wayfair's Sheri Kendall and host Chattermill for a free webinar: "Women in #CX: How Great Communication Leads to Great Customer Experiences." I'll focus on how to write in-app copy that improves customer loyalty and satisfaction.

Join me and Deborah Bosley for Plain Language Weekly on Clubhouse. Our guest will be biomedical engineer Shawnee Eidt who will discuss her professional journey from scientist to plain language communicator and give tips on working with SMEs.

Customized virtual writing course

Your customers are not professional writers. When they contact your Customer Care team, their emails and chats can be confusing, or even incoherent. To figure out what they need and how to solve their problems, you must know how to read analytically, to go beyond the surface meaning and understand the customers’ intent and goal. […]

Customized virtual writing course