You want your emails and grant reports to be clear, understandable, and easy to read, even when you’re writing about sensitive issues or complex scientific topics. But making your writing easy to read can be hard. How do you write concisely without sacrificing important detail? How do you write accurately without using jargon? How do […]

Webinar: Develop Your Analytical Reading Skills to Understand What Customers Are Really Asking Your customers are not professional writers. When they contact your Customer Care team, their emails and chats can be confusing, or even incoherent. To figure out what they need and how to solve their problems, you must know how to read analytically, […]

Register for ICMI's Contact Center Expo: A Digital Experience on October 6 -7, 202 and attend my September 29 live virtual workshop for free! Writing to Customers? Empathy is as Important as Accuracy Whether they’re angry, satisfied, or searching for compensation, customers need to be convinced that we understand and care about them. They need […]

Customized virtual writing course

Customized virtual writing course