It can be paralyzing to reply to a one-star rating or negative online review. After all, the disappointed consumer AND prospective consumers will be reading your response. But if your CX organization is committed to responding promptly and honestly to customers wherever they are, writing the right response to a harsh review is critical. On […]

On Friday, August 6, 2021 at 12 pm Eastern, join me and Deborah Bosley for Plain Language Weekly on Clubhouse. This week's topic: “How valid are readability tests? Do they support plain language writing? How should you use these measures?” Want to join our Plain Language Weekly club? Message me if you need a Clubhouse […]

Customized, five-part webinar series

Customized, five-part webinar series

Customized, five-part webinar series