Join me and Deborah Bosley for Plain Language Weekly on Clubhouse. Our guest will be biomedical engineer Shawnee Eidt who will discuss her professional journey from scientist to plain language communicator and give tips on working with SMEs.

Customized virtual writing course

Your customers are not professional writers. When they contact your Customer Care team, their emails and chats can be confusing, or even incoherent. To figure out what they need and how to solve their problems, you must know how to read analytically, to go beyond the surface meaning and understand the customers’ intent and goal. […]

Customized virtual writing course

Customized virtual Train-the-Trainer session for EBMUD's trainers, so they can deliver the Clear, Correct, Concise Email curriculum.