by Leslie O'Flahavan | Oct 30, 2016 | Writing Matters Blog
Whether you’re just launching chat in your contact center or you’re trying to help veteran chat agents do a better job, we have lots of resources for you. Check out these resources for writing great chat to customers Blog posts 10 Writing Skills Agents...
by Leslie O'Flahavan | Oct 20, 2016 | Training
High-Quality Writing for Email, Chat, and Social Media Support Presentation (PDF) Handouts (PDF)
by Leslie O'Flahavan | Oct 13, 2016 | Uncategorized
Futures Magazine Portent’s Content Idea Generator Dogs on Deployment Projecting Your COLA Absentee Voting – Myths and Realities Conductor research on headline preferences (cited by moz.com) VA blog post on World War I memorials Realtor Magazine –...
by Leslie O'Flahavan | Oct 3, 2016 | Training
by Leslie O'Flahavan | Sep 15, 2016 | Uncategorized
NIMH – Help for Mental Illnesses American Psychiatric Association – Find a Psychiatrist Mental Health America – Finding Help NAMI – Find Support Nielsen Norman Group – The Four Dimensions of Tone of Voice NAMI – How to Help a Friend...
by Leslie O'Flahavan | Sep 13, 2016 | Uncategorized
Brand guidelines Adobe Corporate Brand Guidelines Anthem Writing Style Guide Arthritis Foundation Brand Messaging Guide Boy Scouts of America Brand Identity Guide: online and in PDF DFW Airport Brand Guidelines Easy Group Brand Manual Fandango Brand Guide Kansas State...
by Leslie O'Flahavan | Aug 9, 2016 | Customer service e-mail
Are you creating or updating your company’s brand guidelines? You might need a little inspiration! Check out these examples to see how familiar or admired brands describe their distinguishing traits. Adobe Corporate Brand Guidelines Associated Builders and...
by Leslie O'Flahavan | Aug 3, 2016 | Featured, Writing Matters Blog
For selfish reasons, I’m offering you this list of places to find copyright-cleared and royalty-free images. My scattered list of these sites is driving me crazy, and I need to keep track of these links for myself! If you have a resource you really like, please...
by Leslie O'Flahavan | Jul 26, 2016 | Training
Brand books to review online or download Skype Brandbook Easy Group Brand Manual Mailchimp’s Voice and Tone site Kansas State Brand Guide United Way Brand Identity System Boy Scouts of America Brand Identity Guide Adobe Corporate Brand Guidelines Resources The...
by Leslie O'Flahavan | Jul 18, 2016 | Featured, Writing Matters Blog
In partnership with SOCAP, I’m leading a two-part online course on July 26 and August 2 at: How to Write to Customers in Your Company’s Brand Voice. Each webinar will run from 2 pm to 3 pm ET. Register for the webinars Webinar overview In marketing...
