Protected: Write&Delight Files – February – March 2016
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Westat: Managing Writing – January 27-28, 2016
List of files for Westat Managing Writing course on January 27, 2016 E-WRITE Cover Sheet: Managing Writing & Mentoring Staff Writers WESTAT, 27-28Jan2016 E-WRITE Manual: Managing Writing WESTAT 27Jan2016 E-WRITE Handout: MStapleton Proposal 2Versions WESTAT...E-WRITE’s Eight-Course Writing Curriculum Helped a Government Agency Write Right
Over the last six months I’ve been involved in a dream-come-true project. For the U.S. Energy Information Administration (EIA), I developed a full writing curriculum—a set of eight different writing courses—and taught each of the courses at least twice. This project...Client: Westat
Hotel Allegro, Get Your Customer Service Act Together: When Multichannel Goes Wrong
Last week, I stayed at the Hotel Allegro in Chicago. My stay was OK, maybe a C minus. The hotel’s under construction, the wi-fi was sketchy, you have to leave the hotel to go to its 312 Chicago restaurant, and the room was really small. I might stay there again,...Why Your Site Needs a Style Guide and a Governance Handbook: Interview with Courtney Reyers of NAMI
I’d like you to meet Courtney Reyers, Director of Publishing at the National Alliance on Mental Illness (NAMI). Courtney has just led NAMI through the two-year process of re-thinking, re-architecting, re-writing, and re-launching the NAMI.org website. (During that...Webinars – First American
E write how-to-explain-technical-topics-to-non-technical-readers-first_american_17sept2014 from LeslieOflahavan E-WRITE – Six Easy Ways to Improve Your Email Writing Skills from LeslieOflahavan ...
