SOCAP Symposium 2016: E-WRITE & Crayola – Show Your Customers You Care
Presentation and handouts for April 11, 2016 workshop Handouts_SOCAP-Symp16_E-WRITE-Crayola_11Apr2016_FINAL Crayola_New_Monitoring_Form_Email_LOMAX Crayola Writing Style Guide Crayola-E-WRITE_SOCAPsymp16_11April2016_PPTProtected: Westat Writing Workshop Series 2016
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How to Write a Condolence for a Coworker
This piece was originally published as part of the “Tough Talk” article series by Relate, where I’m honored to be a guest author. My colleague, Frank, seemed distracted. He was taking days to respond to emails and ignoring voicemails altogether. Then...
Hiring? Nine interview questions you must ask applicants about their writing skills
At last, the economy is picking up a little. After a couple of years of “doing more with less,” you may be lucky enough to be hiring. Maybe you’ve spent all morning digging through cover letters, resumes, and writing samples. It’s not easy to...How to Write Email Templates That Don’t Make Customer Service Agents Sound Like Robots
When it comes to writing emails to customers, contact center managers fall into two camps. The first is the “Have You Seen Their Writing?” camp. In this camp, managers are so concerned about their customer service agents’ poor writing skills that they require agents...Writing Resources for the Etihad Airways Guest Relations Team
Writing Resources Purdue University’s Online Writing Lab (OWL) Grammar exercises Punctuation exercises Spelling exercises Sentence structure exercises Eliminating wordiness exercises ESL exercises Preposition exercise 2. Guidance on how to use articles (a, an, the)...Protected: Write&Delight Files – February – March 2016
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