by Leslie O'Flahavan | May 26, 2011 | Customer service e-mail
Download our article for Contact Professional magazine (223k, PDF). We share tips for avoiding endless e-mail loops that cost you money and customers. 1. Restate the customer’s question in the opening paragraph of the e-mail. This technique helps the CSR focus on the...
by Leslie O'Flahavan | May 17, 2011 | Uncategorized
Bulk Pricing: Discounts on Multiple Copies We process bulk orders by phone only, so call us at 301-989-9583 to place your order. Bulk pricing for the Clear, Correct, Concise E-Mail workbook (print) List price is $34.95 per copy Buy 10 – 19 copies at a 10%...
