by Leslie O'Flahavan | May 27, 2011 | Uncategorized
The Competency Exam Has 10 Sections: Passive Voice or Active Voice? Revise to Remove Confusion Caused by Misplaced Modifiers Fragments or Full Sentences? Run-Ons or Full Sentences? Replace Weak Verbs with Strong Verbs Improve the Bureaucratic and Angry Tone of this...
by Leslie O'Flahavan | May 27, 2011 | Uncategorized
Rating: Strong A “Clear, Correct, Concise E-Mail is by far one the best written, most helpful, and well-designed books for the business community I have ever read. Marilynne Rudick and Leslie O’Flahavan have created a guide that covers not only basic grammar skills...
by Leslie O'Flahavan | May 26, 2011 | Customer service e-mail
Download our article for Contact Professional magazine (223k, PDF). We share tips for avoiding endless e-mail loops that cost you money and customers. 1. Restate the customer’s question in the opening paragraph of the e-mail. This technique helps the CSR focus on the...
by Leslie O'Flahavan | May 17, 2011 | Uncategorized
Bulk Pricing: Discounts on Multiple Copies We process bulk orders by phone only, so call us at 301-989-9583 to place your order. Bulk pricing for the Clear, Correct, Concise E-Mail workbook (print) List price is $34.95 per copy Buy 10 – 19 copies at a 10%...
