by Leslie O'Flahavan | Mar 20, 2015 | Blog
Last week, I stayed at the Hotel Allegro in Chicago. My stay was OK, maybe a C minus. The hotel’s under construction, the wi-fi was sketchy, you have to leave the hotel to go to its 312 Chicago restaurant, and the room was really small. I might stay there again,...
by Leslie O'Flahavan | Feb 9, 2015 | Blog
I’d like you to meet Courtney Reyers, Director of Publishing at the National Alliance on Mental Illness (NAMI). Courtney has just led NAMI through the two-year process of re-thinking, re-architecting, re-writing, and re-launching the NAMI.org website. (During that...
by Leslie O'Flahavan | Aug 5, 2014 | Uncategorized
E write how-to-explain-technical-topics-to-non-technical-readers-first_american_17sept2014 from LeslieOflahavan E-WRITE – Six Easy Ways to Improve Your Email Writing Skills from LeslieOflahavan ...
by Leslie O'Flahavan | May 2, 2013 | Whitepapers & Tools
Trying to coach or train customer service agents to write high-quality live chat to customers? Show them what works and what doesn’t in these real chat transcripts from companies including Nordstrom, Comcast, Zappos, and Earthlink. I’ve included my...
by Leslie O'Flahavan | Dec 16, 2012 | Uncategorized
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by Leslie O'Flahavan | Jan 11, 2012 | Blog
My goodness. This brochure copy from a Baltimore law firm — one I’ve worked with and really like — has to be the flattest, driest writing ever. Legal Services AvailableBased on conversations and inquiries made by several of our current clients, we...
by Leslie O'Flahavan | Nov 15, 2011 | Uncategorized
Customized onsite course for the National Institute of Allergy and Infectious Diseases
by Leslie O'Flahavan | Nov 6, 2011 | Articles, Web writing
Writing good web content is a lot like planning a big dinner party.You’re looking forward to having lots of guests, but you’re not sure about when they’ll arrive or how hungry they’ll be. You know Deborah will only nibble on the salad, Laura...
by Leslie O'Flahavan | Aug 19, 2011 | Uncategorized
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