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Download the presentation and handouts from today's workshop: E-WRITE_Measure-Quality-of-Social-Customer-Service_CCExpo16 E-WRITE_Handouts_Measure-Quality-of-Social-Customer-Service_CCexpo_2016 E-WRITE_Social-Media_Quality_Monitoring_Form_2016
Download the handouts from this session: E-WRITE Handouts_301_Assess_Agents'_Writing_Skills-O'FLAHAVAN_CCExpo16 (PDF)
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Presentation and handouts for April 11, 2016 workshop Handouts_SOCAP-Symp16_E-WRITE-Crayola_11Apr2016_FINAL Crayola_New_Monitoring_Form_Email_LOMAX Crayola Writing Style Guide Crayola-E-WRITE_SOCAPsymp16_11April2016_PPT