Don’t Jekyll-and-Hyde Your Customers: Why Customer Service Should Also Use Your Company’s Brand Voice
If your company’s advertising makes your product sound fun, practical or hip and your customer service emails, chats or tweets sound scoldy or legalistic, you’ve got a problem. It’s not good for your company to use one voice when it’s trying to make a sale and another...Writing About Science for Today’s Online Readers – NOAA
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American Association of Endocrine Surgeons – Patient Education site Aetna Employer and Org FAQs UE Claims Philosophy NIH Research Matters AAUW home page NARAL – Take Action Department of Education – Publications UE – The UE Difference UE Bites...Resources for Writing Great Chat to Customers
Whether you’re just launching chat in your contact center or you’re trying to help veteran chat agents do a better job, we have lots of resources for you. Check out these resources for writing great chat to customers Blog posts 10 Writing Skills Agents...HDI Chicagoland – October 21, 2016
High-Quality Writing for Email, Chat, and Social Media Support Presentation (PDF) Handouts (PDF)Headline Writing Workshop – Military Officers Association of America
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