by Leslie O'Flahavan | May 27, 2011 | Uncategorized
Rating: Strong A “Clear, Correct, Concise E-Mail is by far one the best written, most helpful, and well-designed books for the business community I have ever read. Marilynne Rudick and Leslie O’Flahavan have created a guide that covers not only basic grammar skills...
by Leslie O'Flahavan | May 26, 2011 | Customer service e-mail
Download our article for Contact Professional magazine (223k, PDF). We share tips for avoiding endless e-mail loops that cost you money and customers. 1. Restate the customer’s question in the opening paragraph of the e-mail. This technique helps the CSR focus on the...
by Leslie O'Flahavan | May 22, 2011 | Courses for managers
Do you find it easier to rewrite your staff’s work than guide them through a revision? Would you like to reduce the amount of time you spend managing and editing staff writers’ work? Do you need to learn how to help resistant or defensive writers? This workshop will...
by Leslie O'Flahavan | May 17, 2011 | Uncategorized
Bulk Pricing: Discounts on Multiple Copies We process bulk orders by phone only, so call us at 301-989-9583 to place your order. Bulk pricing for the Clear, Correct, Concise E-Mail workbook (print) List price is $34.95 per copy Buy 10 – 19 copies at a 10%...
by Leslie O'Flahavan | Jul 22, 2004 | Call to Actions
Speaking Need a speaker for your next meeting or conference who won’t put anyone to sleep? Leslie’s talks are engaging, practical, and full of real-world examples. Your audience will leave the session motivated and ready for a bright writing...
by Leslie O'Flahavan | Mar 28, 2004 | Call to Actions
Writing Services We create crisp, clear content to convey your message, in your voice. We work with your experts to get up-to-speed on your product or service then produce web, blog, or newsletter content that hits the mark.
by Leslie O'Flahavan | Mar 27, 2004 | Call to Actions
Benchmarking We use our proprietary benchmarking tool to score the quality of your customer service e-mail or web content. Learn how you measure up against best practices, your industry, or your competition.
by Leslie O'Flahavan | Mar 25, 2004 | Call to Actions
Training Our customized courses are hands-on and practical, heavy on strategies and techniques that help you write better content and documents in less time.
