by Leslie O'Flahavan | Jun 5, 2019 | Uncategorized
NIH Research Matters – http://www.nih.gov/researchmatters/index.htm “Eating Highly Processed Foods …” https://www.nih.gov/news-events/nih-research-matters/eating-highly-processed-foods-linked-weight-gain Arizona Rural Hospital Facilities and...
by Leslie O'Flahavan | Mar 7, 2019 | Featured, Writing Matters Blog
You know that scene in the heist movie? The one that comes right after the criminals rob the bank but right before the cops bust in? When the ringleader says, “We’ve got to get our stories straight or we’re all going to jail for a long, long time…” Aside from...
by Leslie O'Flahavan | Feb 18, 2019 | Uncategorized
7 Presentation Inspiration Ideas Images. Use lots of images of people. KPMG’s “2018 Global CEO Outlook” Storytelling. KPMG’s “Global Construction Survey 2016” Clean, bare slides; no corporate PPT template. Deloitte United States:...
by Leslie O'Flahavan | Feb 7, 2019 | Uncategorized
Social Media Style Guide examples MailChimp VoiceandTone.com: Press Release guidelines MailChimp: Writing for Social Media Society of Women Engineers: Social Media Style Guide World Health Organization: the Social Media section of the Framework for Effective...
by Leslie O'Flahavan | Jan 13, 2019 | Featured, Social Media Writing Courses, Writing Matters Blog
Wow. It’s been a decade since companies began offering customer service via social media, and we certainly have improved over the years! We’ve shed outsized fears about being criticized by customers in public (gasp). We’re using purpose-built tools...
by Leslie O'Flahavan | Nov 18, 2018 | Uncategorized
New APTA home page New APTA interior page #1 New APTA interior page #2 How to join the Light Rail Transit Association AAR – Freight Rail’s Impact NIH Research Matters NIH – Test predicts whether chemotherapy will help early-stage breast cancer...
by Leslie O'Flahavan | Nov 11, 2018 | Featured, Writing Matters Blog
With the rise of SMS, chat, and social media, is using email for customer service as quaint as sending postal mail? “Tell us about the old days, Grandpa. Did you really have to lick an envelope to seal it?” No, the customer service email channel is not the...
by Leslie O'Flahavan | Sep 2, 2018 | Featured, Writing Matters Blog
Last month, customer service expert Jeff Toister and I co-presented the webinar, “How to Write Like a Human in an Age of Speed.” Jeff reported the results of his survey, “How Fast Should a Business Respond to an Email?” Did you know that 44% of...
by Leslie O'Flahavan | Aug 16, 2018 | Whitepapers & Tools
You’ve spent all morning digging through cover letters, resumes, and writing samples. It’s not easy to figure out whether an applicant has excellent writing skills or even competent ones, and it’s painful to discover after you’ve made an offer that your new employee...
by Leslie O'Flahavan | Aug 7, 2018 | Uncategorized
PSPA – Publications & Products NIH Research Matters Teach for America – bites and snacks AAPA – bites and snacks AAPA – Grassroots Advocacy and Information Network AAPA – Resumes and CVs Brian Reich’s Rule of Four Your...
