http://fcw.com/Articles/2010/03/08/FEATURE-plain-language-Web-writing.aspx?Page=1&p=1
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editors’ blogs
Copyediting.com's Tip of the Week The Subversive Copyeditor Blogslot (Bill Walsh) Grammar Girl's Quick and Dirty Tips for Better Writing (Mignon Fogarty) The Editor's Weekly After Deadline: Newsroom Notes on Usage and Style Behind the Grammar (Mignon Fogarty) Grammar...
Six reasons to write high-quality self-service content
Six reasons to write high-quality self-service content Reduce support costs. Better self-service writing means fewer contacts from confused customers. And costs per incident are high in the world of multichannel support. "Phone is one of the more expensive ways to...
Writing Refresher for Professionals
DRAFT – web writing resource list
Skim (don’t read) these tips for writing for the web -- http://www.brownboots.com/blog/2012/06/skim-dont-read-these-tips-for-writing-for-the-web/ Wisconsin Website Design -- http://www.brownboots.com/blog/2012/02/wisconsin-website-design/· Wisconsin Website...
On-the-Job Writing: How to Write Professional Emails People Will Want to Read – Out For Work Conference
DRAFT – United apology email
http://www.foxnews.com/travel/2014/08/05/united-airlines-sends-insincere-unspecific-apology-letter-to-passenger/ http://www.ijreview.com/2014/07/163248-customer-service-fail-united-airlines-apology-letter-accidentally-hilarious/...
Auto Draft
Four Ways to Fix a Bad Knowledge Base Article
Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool playroom tidy. Here’s why. Some KB articles are created to meet an emergency need, and they’re hurriedly, even poorly, written from the day they’re published. Other KB...
How to Write a Great Knowledge Base Article
I’m not going to lie. Writing a great knowledge base article is a lot of work. Your writing must be precise, concise, and easy-to-read. You must know your topic really well, and then you must try to un-know it, so you can think like your reader—who wouldn’t be reading...
